Repairs Request Form

• 1
  Start
  Here
• 2
  Contact
  Information
• 3
  Your
  Product
• 4
  Review
  and Finish

Did you purchase your access control product directly from CEM Systems?

YesNo

Your Product Please Select CEM Reader Controller Third Party Miscellaneous

Region Please Select North America Europe and Middle East Asia Pacific Africa

Next Step

Please contact your original product provider to request an RMA to return product

Contact Information

First Name*

Last Name*

Company Name*

Return Type

Warranty (Subject to inspection)

Repair/Replace

Returned for credit (20% restock fee for non-defective units)

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Shipping Address

Street*

City*

State/Province*

Zip*

Country*

Email*

Telephone*

* Required information

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Tell us about your product

Product {{ index + 1 }}

Add Product Remove Product

Model Number

Serial number

Reason for return Please Select Not detecting cards Unit not powering up Dead on Arrival No Inputs No output voltage Water Damaged Enclosure damaged Keypad faulty / unresponsive Touch screen unresponsive Lines on screen No communication Poor read range Customer Error Firmware upgrade LCD Fail Unit will not boot up No read head detected No Network Lock not Releasing Lock not Energising Other (Please specify in additional information field)

Additional Information

Previously Returned? Yes No

Finally, to help us improve our service please rate your repairs experience (please select): Please Select 1- Very poor 2- Poor 3- Average 4- Good 5- Very Good

Any further comments to add to support your selection? Or improvement suggestions for the Repairs Team?

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Please check your information is correct

Product type {{rma_your_product}}	Region {{rma_your_region}}
First Name* {{rma_first_name}}	Last Name* {{rma_last_name}}
Company Name* {{rma_company_name}}	Return type {{rma_return_type}}

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Street* {{rma_street}}
City* {{rma_city}}	State/Province* {{rma_state}}
Zip* {{rma_zip}}	Country* {{rma_country}}
Email* {{rma_email}}	Telephone* {{rma_telephone}}

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Product{{ index + 1 }}

Model number {{product.modelnumber}}	Serial number {{product.serialnumber}}	Reason for return {{product.reason}}
Additional information {{product.information}}		Previously returned {{product.previouslyreturned}}

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Rate Service

Rate Service {{rma_rate_service}}

Rate Service (comments) {{rma_rate_service_comments}}

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